Our Goal is to provide excellent customer service

By raising the efficiency and value of our customer’s equipment and operations and providing first-class service, we have expanded our service capabilities and support around the world.

Our service engineers receive continuously updates in training, tools and support programs and keep their knowledge and skills on the latest standards. Our quick response service network covers not only local offices, spare part warehouses, field service and online support, but also remote services for immediate and efficient troubleshooting.

FAMSUN customer service capabilities and offerings include:

  • Spare parts: To secure plant availability.
  • Repair: For high reliability and minimizing downtime.
  • Maintenance: To solve problems before they occur and remain peak performance of equipment.
  • Retrofit & Reconditioning: To create new life into old parts.
  • Training & Courses: To deliver a positive experience.
  • Optimization: For noticeably higher productivity and help remain fit to meet the challenges.
  • Other supports such as consulting, installation, commissioning, etc. all help to ensure higher plant efficiency.